We want you to be happy with what you buy from Atara Health. This policy explains when and how you can return a product or receive a refund. This section contains placeholder text and will be replaced with final wording. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
1. Returns
Unopened products can be returned. Once a refill is opened or a brush has been used, we are not able to take it back.
To start a return, email support@atarahealthcollective.com with your order number. We will reply with return instructions.
2. Broken or damaged items
If a bottle arrives broken, email support@atarahealthcollective.com with a photo of the damage and we will send you a new one.
3. Refund process
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method.
Please allow 5 to 10 business days for the refund to appear, depending on your bank or card issuer.
4. Return shipping
Unless the return is due to our error, return shipping costs are the responsibility of the customer. This section contains placeholder text and will be replaced with final wording. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
5. Subscriptions
You can skip, change or cancel a refill subscription at any time from your account. Shipments already processed cannot be cancelled but may be returned if unopened.
6. Non-returnable items
Opened refills, used brushes and gift cards cannot be returned. This section contains placeholder text and will be replaced with final wording. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
7. Contact us
If you have questions, email us at support@atarahealthcollective.com and we will get back to you as soon as we can.