Shipping policy

1. Processing time

Orders are typically processed within 1 to 3 business days after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day.

You will receive a confirmation email when your order is placed and another when it ships.

2. Shipping rates and delivery estimates

Shipping rates are calculated at checkout based on the weight of your order and your delivery address. Estimated delivery times are provided at checkout and begin once your order has shipped.

Delivery estimates are not guarantees. Carrier delays, weather and high-volume periods can affect delivery times.

3. Shipping destinations

We currently ship to addresses within the United States. We may add more destinations in the future. This section contains placeholder text and will be replaced with final wording. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

4. Glass bottles and packaging

Our bottles are made of glass, so we pack every order with care using protective, recyclable materials wherever possible.

If anything arrives broken, please see our refund policy for how to request a replacement.

5. Refill subscriptions

Refills ordered on a schedule ship on the cadence you choose. You can skip, change or cancel a scheduled shipment from your account at any time before it is processed.

6. Lost, delayed or damaged packages

If your tracking shows no movement for several days, or your package appears lost, contact us. We will work with the carrier to locate it or send a replacement. If you have questions, email us at support@atarahealthcollective.com and we will get back to you as soon as we can.

7. Contact us

If you have questions, email us at support@atarahealthcollective.com and we will get back to you as soon as we can.